Vivienne H., Front of House Lead

As soon as you walk into the café, you can tell that Vivienne is passionate about her job, and that she is great at it too. Whether she is helping guests by serving ice cream or pastries, or helping her team with cleaning, or refilling toppings and supplies, she is always productive and works with a sense of urgency.

Her manager, Sam G. touts, “Vivienne is a hard worker. She always makes sure operations run smoothly, with or without a manager present, and she always makes sure guest are happy when they leave by showing them great customer service.”

Vivienne provides great leadership to her team and works well under pressure. She is thorough and efficient, and always has a positive attitude.

“I like making guests feel like they are at home when they come in,” she says. “I also really enjoy all of my coworkers. It doesn’t feel like work when we’re having fun with what we do.”